Shipping and Returns Policy

We currently are only shipping within Ireland and Northern Ireland.

We aim for all customers to be completely satisfied with the products purchased from us. If this is not the case, please get in touch with us. We take great care in ensuring that on our website, each product is presented in its true representation.

SHIPPING - DPD

Ireland and Northern Ireland

There is a standard delivery charge of €6.25. Free delivery on orders of €50.00 and above within Ireland and N. Ireland.

Orders are processed Monday to Friday and you will receive your order within 2-5 working days.

Orders placed on the weekend will be dispatched first thing Monday. During peak times deliveries may take slightly longer than expected. In the event that the delivery address is unoccupied, couriers will generally call back later the same day or on the following day. A phone number for the delivery address/recipient is always necessary in the event that the courier needs to make contact.

RETURNS

Please make sure to check your delivery once it arrives as any shortages must be notified on receipt of your parcel. Our Policy on returns and exchanges is that all of our product (apart from the non-refundable items listed below) can be returned for an exchange or refund within 28 days of receipt. To be eligible for a return:

• Items must be unused.
• Items must be in the same condition in which they were received.
• Items must be in their original packaging.
• We will accept cancellations on our products at any time prior to dispatch.

NON REFUNDABLE PRODUCTS

• Items which have been damaged
• Parts of a product which have been lost  or used after receipt

REFUNDS

Refunds will be given in accordance with the method of payment. Please note we do not pay for cost of returns under this guarantee.

There is often some processing time before a refund is completed but please contact us at admin@petrepublic.ie if a refund has not been credited within 10 days of confirmation from us.  Only regular priced items may be fully refunded, items that are on promotion will be refunded at the sale price.

If items are damaged during transit, then we will replace them free of charge once the original product has been returned to us. In order for the event of this occurring, you will also receive a full refund on any postage costs you incurred for the return of same.

Please contact Pet Republic at admin@petrebublic.ie and we will send details of our postal address.

Please note – We can’t guarantee that we will receive your returned item. Therefore, you should consider either using a trackable shipping service or purchasing shipping insurance.